Refund / Exchange Policy RedShelf

Refund / Exchange Policy

To request a refund, please email help@redshelf.com from the email address associated with your account. Please include any additional information regarding the order you wish to have refunded. Refund requests will be processed within 24 hours of receipt.

Refunds are dependent upon the type of product purchased and can vary by publisher; please review the refund policy by product type below.

Bookstore Purchases

For refunds of purchases made within a bookstore, please contact the bookstore where the item was purchased.

Print Materials (Including Print-On-Demand)

Print materials, including print-on-demand products, are non-refundable.

eBooks, Access Codes and Courseware

See the Terms of Use.